Once you have made your order, you can print the order confirmation that you receive by mail after the purchase. We also keep the confirmation, which you can get a copy of, by contacting our customer service.We reserve the right to cancel orders if there has been an error, the product is sold out or the products was listed with a false price.
We strive to ship all orders in which all items are in stock within 1-2 business days. If a product has a longer shipping time, this will appear on the individual size and/or color. This is the longest shipment time that determines when the order is shipped. If we cannot provide an item in the order, we will provide an alternative shipping time. We do not provide multiple shippings to one order. The delivery is made with the carrier you have chosen at the time of booking.
You are responsible for returning your order. REMEMBER - the shipment must be paid in advance. We do not receive returned items are sent to be paid on delivery. If the package is nevertheless dispatched, it will be returned to the sender at the customers own expense.
When you return a product, your money will be transferred to the credit card which was used to purchase the product. It can take up to 5 weekdays before you receive the refund. Beware: With some cards the refunding time can be longer. For Mastercard Credit, the money will be on your account the 1st day of the following month if the refund was made before 20th of the month, or else it will be refunded next month.
When using the right to return items, the buyer is be responsible for the shipment of the product, including shipping costs.
When you want to make a complaint from a product, you should first contact our customer service. Please attach a picture of the defected item. Then you will receive a complaint form to be attached to the shipment of the item. Please do not return products until you have received a complaint form from our customer service.
When you return the defective item, please complete complaint form and use the return label that was attached when you received your items. If you have lost your return label, you can get a new one when you contact our customer service.It is important that you return your order in proper packaging.
If you want to complain about a purchase made on StreetToWear, please contact us via our contact form or mail email@example.com. If it is not possible to find a common satisfactory solution to your complaint, you will be able to complain directly to The Competition and Consumer Agency's Center for Complaints. You can also use the EU Commission's online complaint portal, but this will mainly be relevant if you are a consumer living outside Denmark.